Customer Service Specialist

As a Customer Service Specialist, you'll be the driving force behind delivering exceptional service and support to our valued customers and internal teams—playing a key role in powering Doehler’s mission to exceed expectations and elevate every customer experience

Your Responsibilities:

•    Enter customer facing orders and/or drop ship orders into SAP within 2 hours of receipt.
•    Confirm order information after checking availability and processing details with appropriate internal departments/resources within 24 hours. Also sending a copy of the order confirmation to the customer.
•    Responsible for ensuring customer orders are added to production schedule, and work together with planning and production team to resolve issues, renegotiate and reset customer expectations as needed.
•    Responsible to monitor and handle all customer order changes and communicate these changes to customer. Also, initiate escalation process if needed on customer orders through internal order report.
•    Responsible for all order cancellations and communications to appropriate departments.
•    Responsible for reviewing inventory on MTS items and working Inside Sales and KAMS to ensure stock is taken before expiration.
•    Enter (within 24 hours) customer complaints within accordance with Sales and Production. In addition work with customer on any potential returns due to complaint.
•    Delivery block management to be maintained on the following:
o    Pre Shipments
o    Product Specification, MSDS, Additional label check if it’s related with order or delivery
o    Export documents
o    Self collectors

Your Profile: 

•    SAP Experience
•    2 years Customer Service in the manufacturing industry
•    Proficient in all Microsoft Office applications
•    Associate’s Degree or equivalent work experienc

We offer:

•    Comprehensive Health Coverage – Medical, Dental, and Vision Plans to support you and your family
•    Paid Parental Leave –Maternity and Paternity Leave so you can focus on what matters most 
•    401(k) Retirement Plan with Employer Match – Plan for your future with company-supported retirement savings
•    Paid Time Off – Enjoy a healthy work-life balance with PTO and 11 Paid Holidays
•    Employee Engagement – Join our Engagement Team for fun events, volunteer opportunities, and ways to connect with colleagues across the company
•    Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs
•    Supportive Culture – Friendly and informal atmosphere, family-owned, flat hierarchies, open communication, and helpful colleagues
•    Meaningful Impact – Be an integral part of our business success and help shape the future of nutrition
•    Empowerment – Unleash your full potential with opportunities to grow, lead, and make a real difference