Commercial Excellence Manager (m/f/d)

Reference ID: 42906

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Your Responsibilities

• Drive Commercial & Service Excellence by identifying business challenges, leading process improvements, and enabling scalable solutions across functions, systems, and business processes
• Lead digitalization and automation initiatives, leveraging AI-powered solutions and intelligent agents to enhance efficiency and user experience
• Drive the design and global rollout of SAP Enterprise Service Management (ESM) solutions, enabling scalable and standardized service processes across functions
• Lead transformation initiatives from business requirements and IT briefing through testing, rollout, training, and adoption
• Own the continuous evolution of our CRM landscape (SAP Sales & Service Cloud) in close partnership with SAP
• Collaborate with global stakeholders and cross-functional teams to successfully deliver strategic initiatives
• Build and deliver impactful training concepts, tools, and frameworks to elevate sales and service capabilities and ensure sustainable adoption of new solutions
• Bring external best practices and continuously challenge the status quo to advance customer engagement and operational excellence

Your Profile

• Education: Bachelor’s degree in Business, Sales, Marketing, or a related field; MBA is a plus
• Experience: >3 years of experience in project management, process excellence, CRM, digital transformation, or a comparable business role
• CRM & Digital Expertise: Experience with CRM platforms (preferably SAP Sales & Service Cloud), digital business applications, and data-driven decision-making
• Process Excellence: Ability to analyze business challenges, identify improvement opportunities, and translate requirements into scalable solutions
• Project Management: Experience leading initiatives from concept through implementation, testing, rollout, training, and user adoption
• Stakeholder Management: Strong communication and collaboration skills with the ability to work effectively across business and technical teams
• Mindset: Hands-on, proactive, and solution-oriented with a passion for AI, automation, innovation, and continuous improvement

Your Benefits

• Culture: Friendly and informal atmosphere, family-owned company, flat hierarchies, short communication channels, and helpful colleagues
• Impact: You are an integral part of our business success and make an important contribution to the future of nutrition
• Empowerment: You can fully unleash your potential and have the opportunity to take on responsibilities
• Digitalization: We maintain excellent partnerships with market-leading innovators, allowing you to access and work with state-of-the-art technologies
• Anniversary and special payments
• Employee referral bonuses
• Christmas parties, events, financial benefits, and online shop discounts (e.g., IT leasing, mobile phone contracts, shopping, and travel discounts, etc.)
• Welcome@Döhler: Onboarding event for all new colleagues, as well as several weeks of individual training 
• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs

Equal opportunities for all

We welcome applicants, who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

Become a part of our team and apply online trough our career portal to the attention of Caroline Krafft. Please note that we are unable to consider or return application documents sent by mail.