Customer Service Employee (m/f/d)

Date: Jun 1, 2024

Location: Darmstadt, DE

Company: Döhler Group

Reference ID: 41040

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Your role:
• You manage and prioritize the customer order portfolio
• You monitor the order confirmation process and service level performance (On-time In Full)
• You are responsible for internal coordination via Service Cloud for relevant cases (price missing, master data/customer master data issues, order according to delivery time, etc.)
• You coordinate with the internal sales force and the sales teams on customer-related operational issues and communication (self-collection, MOT changes, physical flow of goods, customer-specific requests, etc.)
• You are responsible for the order backlog (positions and value) as well as delivery backlog management (lines and value)
• You will be the point of contact for inquiries and issues raised by internal stakeholders and end customers
Your profile:
• Relevant professional experience in customer service
• Successfully completed training as an industrial clerk or comparable commercial qualification
• Excellent knowledge of German, other language skills such as English are advantageous
• Good MS Office knowledge, ideally knowledge of SAP
• Strong customer and service orientation as well as very good communication and teamwork skills
• Reliability, flexibility and resilience

Your Benefits

  • Culture: Friendly and informal atmosphere, family-owned company, flat hierarchies, short communication channels, and helpful colleagues
  • Impact: You are an integral part of our business success and make an important contribution to the future of nutrition
  • Empowerment: You can fully unleash your potential and have the opportunity to take on responsibilities
  • Digitalization: We maintain excellent partnerships with market-leading innovators, allowing you to access and work with state-of-the-art technologies
  • Anniversary and special payments
  • Employee referral bonuses
  • Additional benefits: Christmas parties, events, financial benefits, and online shop discounts (e.g., IT leasing, mobile phone contracts, shopping, and travel discounts, etc.)


Equal opportunities for all

We welcome applicants, who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

Become a part of our team and apply online trough our career portal to the attention of Nicole Arnold. Please note that we are unable to consider or return application documents sent by mail. Please send your CV in English.