Your Role
•    Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.
•    Preparing quotations, contracts, and price agreements quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
•    Documenting efficient and effective processes in the company's internal IT systems.
•    Continuously updating customer master data.
•    Regularly monitoring visit reports, opportunities, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.
•    Organizing and supporting internal and external customer visits in consultation with the divisions involved.
•    Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.
•    Supporting sales and customers during entire Lead-to-Order process, including Opportunity management and Requests for Information (RFI).
•    Fulfilling administrative tasks to support Account Managers, including Forecast entry and update.
•    Proactively managing overdues to support cashflow, overdue payments, dispute cases.

Your Profile
•    A bachelor degree in a relevant discipline
•    3-5 years of experience in sales support / customer service preferably in the Food & Beverage Industry. 
•    Strong interpersonal, organizational, oral and written communication skills. 
•    Fluent in English / Arabic is a plus. 
•    Strong customer orientation, solution-driven.
•    Dynamic and energetic business attitude.
•    SAP Experience is preferrable. 
•    Team player with strong customer focus
•    Problem solving/Analytical thinking 
•    Only candidates who are currently based in Riyadh/Saudi Arabia can apply.