Döhler Group is an international company that produces NFC juices, juice concentrates, bases, emulsions, colorants, dried products, and natural flavors derived from fruits and vegetables, while also providing integrated system solutions for the food and beverage industry. 
We create real value for our customers and bring new concepts to life – WE BRING IDEAS TO LIFE.

Junior Sales Support Specialist (M/F)

Workplace: Kozietuły Nowe (Mogielnica municipality, Poland)

Your role will include, among other things:

• Providing excellent customer service and internal support to the Sales Department 
• Efficient and timely handling of inquiries from internal and external customers
• Preparing price calculations and entering product quotes into SAP • Entering contracts into the system
• Entering sample requests into SAP and managing sample deliveries—considering deadlines, optimal quantities, and costs—in cooperation with the Sales Department to support project execution
• Assigning new packaging codes (SKUs)
• Compiling and sending necessary documentation to customers (Kosher certificates, test results, specifications, etc.)
• Entering and maintaining customer data in SAP
• Handling customer complaints (system entry, investigation, resolution, and customer notification)
• Monitoring and analyzing overdue receivables for specific customers
• Issuing sales documents in SAP (credit/debit notes and chargeback notices)
• Checking warehouse stock availability, verifying minimum stock levels and expiration dates
• Verifying and processing customer inquiries regarding "safety stock" settings in consultation with the relevant department
• Collaborating with the Sales Department on the preparation of sales reports
• Performing administrative tasks to support the Sales Department, including entering and updating sales forecasts

We expect the ideal candidate to have:

•	At least 2 years of experience in customer service or a similar role
•	A university degree (preferred fields: economics, logistics, management)
•	English proficiency enabling fluent email and telephone communication – a mandatory requirement
•	Knowledge of logistics concepts (an asset)
•	Proficiency in MS Office (SAP knowledge an asset)
•	Practical communication skills (including in English) with business partners via email and phone
•	Strong organizational skills
•	Reliability in performing assigned tasks
•	Foresight and planning skills
•	Ability to independently resolve problems and conflicts – and resilience to stress
•	A willingness to develop professional skills
•	A positive attitude and openness – working in a large team under time pressure

Please be advised that we will contact selected candidates.

Benefits:

At Dohler Polska Sp. z o.o., we offer much more than just a fixed salary based on an employment contract. 
We continuously develop and refine our benefits package to ensure it is as attractive as possible for our employees.

• We care about you and your family
A medical care package for you, with the option to extend coverage to family members. A group life insurance offer that also allows for the inclusion of adult family members.

• We prioritize a positive atmosphere
A culture of constructive feedback, a positive work environment, a budget for team-building events, and employee-focused activities: annual open days for employees' children, company picnics, St. Nicholas Day and Christmas gatherings, regular refreshments for various occasions, contests, and a paid employee referral program.

• We support your development
Financial support for professional development (e.g., work-related university studies), a foreign language learning program, internal training sessions, and a dedicated budget for external training courses.

Recruitment process:
• Online application via a job board or offline submission (CV delivered to the facility).
• Telephone contact with selected candidates as a pre-screening step.
• Interview with the hiring manager and an HR specialist; language test (if required for the specific position).
• Job offer extended to the selected candidate.