Account Manager - Ingredient

JOB DESCRIPTION 
Summary/Objective  
The Key Account Manager, Ingredient Industry maintains and expands relationships with large multinational and regional customers of the ingredient industry. Assigned to multiple customers, the Key Account Manager is responsible for achieving revenue, margin, and assigned strategic account objectives. The Key Account Manager represents the entire range of company products and services to assigned customers; leading the customer account planning cycle and ensuring customers' needs and expectations are met by the company, and developing unique ways to grow the business with customers and provide solutions to management in the face of challenges. 
 

Essential Functions 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Create, maintain, and grow customer relationships to ensure attainment of company goals
• Work with customers of the ingredient industry to add value and innovation to their portfolios using Döhler´s natural raw materials and ingredients
• Use company CRM tools to ensure visibility on projects and customers internally
• Execute the annual sales planning process and maintain customer forecasts
• Develop and implement sales initiatives that successfully execute business unit initiatives
• Support assigned customers in the best possible way by establishing professional relationship management with the respective decision-makers and influencers of each customer
• Proactively and continuously evaluate, coordinate, and validate customer requirements in order to enhance customer loyalty and increase customer value
• Work closely with internal cross-functional team members to ensure alignment on company and customer goals
• Implement the operative targets (e.g. portfolio business, new business, competitor share, new business fields) for the area of responsibility, taking long-term strategic corporate targets into account, creating account development plans for defined customers, executing against them and updating them regularly
• Attain the sales, volume and profit targets as well as introduce suitable measures to counteract potential and actual deviations in consultation with sales leadership
• Manage all customer opportunities, aligning with cross-functional team members to deliver all needed info and deliverables meeting customer expectations
• Ensure that any customer requests are managed through the organization appropriately and responded to in a timely and accurate way

Supervisory Responsibility  
None 
 
Work Environment 
This is a remote position requiring reasonable travel to meet with customers, attend trade shows, and internal training/strategy meetings when necessary. 
 

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.  
 

Position Type/Expected Hours of Work 
This is a full-time, salaried position with base salary + bonus potential.
 

Travel 
As required, estimated at 30% - 50%

Required Qualifications 

• College degree
• Minimum of 5-10 years of experience in the ingredient industry
• Experience working with flavor and fragrance houses, color houses, general taste and solution providers for food and beverage applications
• Wide network within the ingredient industry (sourcing teams, decision makers, etc.)
• Knowledge about several natural ingredients categories, including citrus oils, fruit essences, botanicals, coffee & tea ingredients, juices, and natural colors

Preferred Qualifications 

• CRM and SAP experience

Safety/ Food Safety: 
Döhler USA, Inc. is committed to providing a safe and secure work environment for all employees.  It is the duty of all employees to ensure that a safe working environment and safe working practices are maintained at all times. It is also the responsibility of management to do so. 
Employee should comply with all policies and procedures, including safety, food safety/security and GMPs.   
Employee should report any unsafe conditions immediately to supervisor or designated party. 
 
AAP/EEO Statement  
Döhler USA, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Döhler USA, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  
Döhler USA, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Döhler USA, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.  
 

Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.