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Customer Experience Manager (m/f/d)

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Date: Sep 6, 2021

Location: Darmstadt, HE, DE, 64295

Company: Döhler Group

Reference ID: 18001

Doehler is a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the food and beverage industry. We provide its customers with a wide product range including natural flavours, natural colours and textures as well as healthy and functional ingredients for foods and beverages. Join Doehler and contribute with your vision and ideas to drive major projects. We are looking for talents who are committed to our ultimate customer focus and who are ready to deliver their best performance in a thriving environment.

Your Role

  • Develop an integrated CX strategy as well as new interdisciplinary concepts and supervise the implementation
  • Make UX adjustments and push digital transformation in CX environment
  • Evaluate and apply UX customizations and functionalities for a sustainable increase in value contribution
  • Initiate, lead and manage projects to optimize our global CX landscape and supervise rollouts of new concepts, systems components and processes
  • Define the programming and customizing requirements for the software development and supervise customizing, testing and acceptance
  • Implement and ensure an optimal information exchange within the department and with the interface
  • Be responsible for the efficient and effective implementation of the processes in the CX relevant IT systems as well as their documentation

Your Profile

  • Several years of professional experience possibly with team responsibility in digital marketing and / or the CX environment, ideally in a B2B context
  • Master degree in Business Administration or similar studies background
  • Strong understanding how customer insights and preferences are tackled on digital territory
  • Experienced in techniques of digital sales, relationship marketing and digital advertising are an advantage
  • Experience with CX, IT systems (e.g. SAP or similar systems world) and a strong technical understanding
  • SAP knowledge is an advantage
  • Experience in project management
  • Open minded team player with talent and spirit to work with groups and projects in a highly functional and cultural diverse environment
  • Fluent in English and German


Your Benefits

  • A customer and service-oriented working environment with plenty of freedom for ownership and for personal initiatives
  • Flat hierarchies, efficient teams and short decision processes within a family-owned business
  • State-of-the-art technologies with a strong focus on digitalization
  • Trust-based working hours within an open company culture
  • Employee benefits such as leasing offers, discounts and a company pension plan
  • Individually-tailored advanced training and personal development options offered by our Döhler Academy


Please apply online and provide us with your earliest possible entry date and your salary expectation. Caroline Celik will get back to you as soon as possible.

Please take into consideration, that we cannot accept any other channel or send back hard copy applications.