Inside Sales and Support Specialist

Date: May 16, 2024

Location: Cartersville, US

Company: Döhler Group

Inside Sales and Support Specialist


As a point of contact for existing and new customers, Inside Sales Support provides them with excellent

customer service, understanding customer needs to build trust and loyalty, leading to repeat business and long-term relationships. The Inside Sales Support collaborates with the Account Managers to assist in managing complete sales activity from Lead to Cash.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.
  2. Preparing quotations, contracts and price agreements quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions.
  3. Documenting efficient and effective processes in the company's internal IT systems.
  4. Continuously updating customer master data.
  5. Ensuring an optimum exchange of information within the division and with the interfaces.
  6. Optimal and consequent usage of the digital systems and initiation of optimizations for a penetrating digitization of the business processes
  7. Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.
  8. Stimulating continuous standardization and optimization of processes and organizational  structures and implementing corresponding measures in consultation with the line manager.
  9. Supporting Sales and customers during entire Lead-to-Order process, including Opportunity management Requests for Information (RFI).
  10. Fulfilling administrative tasks to support Account Managers, including Forecast entry and update.
  11. Proactively managing overdues to support cashflow , overdue payments, dispute cases.

Supervisory Responsibility


Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work
This position regularly requires long hours and frequent weekend work.

This position requires up to 10% travel.

Required Qualifications

  • Bachelor's degree in any discipline, business or technical background is considered an advantage
  • Experience in sales operation
  • Excellent communication skills with the ability to communicate to all levels
  • Demonstrated problem solving and analytical capability
  • Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives

Preferred Qualifications

  • Food & beverage market or chemical industry experience is preferred
  • CRM experience is preferred. ( SAP Cloud preferable)
  • SAP Knowledge

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Safety/ Food Safety:

Döhler USA, Inc. is committed to providing a safe and secure work environment for all employees.  It is the duty of all employees to ensure that a safe working environment and safe working practices are maintained at all times.  It is also the responsibility of management to do so.

Employee should comply with all policies and procedures, including safety, food safety/security and GMPs. 

Employee should report any unsafe conditions immediately to supervisor or designated party.

AAP/EEO Statement
Döhler USA, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Döhler USA, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Döhler USA, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Döhler USA, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.